Interactive Document，这不是一个新概念。互动性良好的文档，可以提高用户体验。
Oberon Technologies 公司的 Joe Jenkins 在 2013 年 7 月 20 日的一次 Webinar 里对文档的互动性进行了探讨。
Webinar 主题：
Improving Service Delivery by Making Technical Documentation Interactive
下面是这个 Webinar 的回放：
简介：
Typically, technical service documentation is static and encompasses many makes and models of equipment, meaning that once the information is published, it’s up to the technician/engineer to figure out how to find the information they need to properly service the equipment being worked on. Additionally, information that must be captured during the service procedure, such as instrument readings and technician notes, is often first captured on paper, then later entered manually into a separate computer system, an inefficient and error-prone process at best. Although this approach is typical across industries, it leaves significant opportunity for improvement for technical communication departments looking for ways to improve the customer experience, reduce costs, and increase productivity.
Webinar 原地址：https://www.brighttalk.com/webcast/8975/79741